We can execute a function using the onclick event when the user clicks on an element (such as a button). Oldest firstOur chrome extension is integrated in every single webpage, which includes the Freshdesk dashboard. Click on the edit icon next to the Table Headers. i. 1. This feature is currently not available on Freshdesk Mint. Edit Portal. To delete a particular widget, go to Customize, click. Knowledge base builder. Account Management. The lookup_parameter accepts either “display_id” (record ID) or “primary_field_value” (user defined record value) 2. In higher plans, you will be able to see available agents, arcade, forums, and more. We have recently refreshed our branding across our offerings and changed the names of our pricing plans. Fri, 3 Mar, 2023 at 3:19 PM. Search and select Google Drive. Various methods for creating a contact in Freshdesk: 1. Select the app you wish to install. Restricted - can only view tickets assigned to them. The Account Admin would be able to give you this by navigating to the Admin > Team > Agents >Edit, and if you're able to scroll further you would be able to assign roles to the agent. In the admin dashboard page, find the Account section and click the Helpdesk Settings option. Created by: Ryan N. Automating workflows when a ticket is being linked to a tracker ticket. You can even monitor or barge into ongoing calls anytime. The Portals icon (Admin > Channels > Portals) to rebrand your portal. Mobile apps for Android and iOS devices. The KPI widget in the live dashboard allows you to view and monitor the most important call center performance indicators, such as the total missed calls, abandoned calls, incoming and outgoing calls, etc. Switch to Table View on your Ticket page by clicking on the Table View icon on the top right. Checking recent helpdesk activity. Integrations in Freshdesk Extend the functionality of your helpdesk. KPI dashboards surface the metrics that matter, helping you to make better, faster business decisions. To access the Scheduling Dashboard, Go to Admin > Support Operations > Field Service Management; Click on "Enable" Scheduling Dashboard should appear in the navigation sidebar on the left-hand side under the "Field Service" icon. Enter the dashboard name and choose the visibility. It provides insights into various customer service data like ticket volume, agent productivity, customer satisfaction, response time, and resolution time. You will already find 13 default sources already available. Notifications and. Login Freshdesk and explore the product. Go to the default dashboard by clicking on the top left icon in your Freshdesk. Freshsuccess provides a default dashboard to all the CSMs that presents an overview of their alerts, goals, tasks, and their portfolio summary. Supervise with a Real-Time Dashboard. On the Dashboard, enter a task into the text box shown under Add a to-do and press Enter. Mon, 3 Oct, 2022 at 6:30 PM. Integrated ticketing across email and social. Zammad is a functional and effective open-source customer support system that is counted amongst popular Freshdesk alternatives. A Webhook is a callback to an application or web service triggered when a specific event occurs. Freshsales Boost sales and productivity with a unified CRM Freshsales. Placeholder. Once the reports are created, drag and drop the Chart option from the right pane to the reports area. For more details, please refer to this article on setting up the Requester. User Requirements: Supervisors, admins, and. Create & manage Slack threads within Freshsuccess to collaborate and delight customers. This is an icon with an arrow pointing downwards found in the "Drag and Drop field. 4. With Freshdesk Omnichannel, you can empower your support team to resolve issues at the earliest and facilitate a seamless global support operation. Click the reporting icon and choose Analytics. However, your portal will automatically be unblocked after an hour. The display_id can be found in the URL of the record. We have recently refreshed our branding across our offerings and changed the names of our pricing plans. A CSAT survey can be used to track customer sentiment across each touchpoint of the customer journey. While most Grafana users don’t do this, small teams might find it useful. Guía de activación - 3. We have recently refreshed our branding across our offerings and changed the names of our pricing plans. Choose your metrics: Freshdesk’s analytics module offers a variety of metrics to choose from including customer satisfaction ratings, interactive dashboards, custom reports, and scheduled reports. Customer satisfaction, like customer experience, allows your company to gauge the sentiment of your entire customer base or a specific set of customers. Hover over the widget, click the “ + ” symbol and after you’ve filled the fields, click Save. Go to the Admin tab, and click on Portals. Sign up for Freshdesk +1 (866) 832-3090 +1 (866) 832-3090 +91 (44) 6667 8040 +44 (800) 808 5790 +61 2 8188 4692. All you have to do is: 1. Give it a title, set the required visibility and click on Create. The image below shows the typical appearance of your agents’ inbox, illustrating pending tickets. Now that you're signed up and ready to use the portal and all its great functions, a good place to start is the Portal Dashboard! The portal contains a variety of shortcuts and widgets that will allow you to quickly navigate the portal and get started. We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. It takes a relatively short amount of time to get started (the company states it takes just six minutes) and its interface is. As an enterprise business, you can now create custom metrics using single arithmetic operations or even complex functions to stay on top of the metrics most relevant to. Freshdesk's customizability and scalability make it an ideal fit for all industries, including retail and e-commerce, travel and tourism, and healthcare. Freshdesk’s simplicity means that you can set it up and get started immediately, without formal onboarding. Account Management. Centralized Security Settings: all your security settings in one place. The more points that the agents score, the higher they move up the leaderboard, the more trophies they win and the greater the bragging rights. Click on the Manage sections tab. Streamline ticket workflows. These metrics would be made available on the Dashboard, as part of the drop-down with text "Standard". You can also require certain information on ticket submission, as opposed to Zendesk which only lets you specify fields are filled in when tickets are being closed. Click Show Activities. Learn more about Freddy AI. Select the Layout & Pages tab. The data you see in the live dashboard is updated automatically. Its paid plans start from $15/agent/month, billed annually. Select the Layout & Pages tab. You can sort through tickets based on agents, group type, created time, resolution due date, and other criteria. Perfect 5-star rating. These are essentially the principal functionalities and you’ll find them on Freshdesk’s left-hand. Simplify important support metrics and easily share them with stakeholders outside of your team. Leverage 650+ one-click integrations and flexible APIs to access customer data right within Freshdesk and offer personalized assistance. Cons. See business results quickly with the Customer Service Suite, a single solution that helps you excel at both conversational support and ticketing while boosting productivity with built-in generative AI. Don’t just track your KPIs. Integrations in Freshdesk Extend the functionality of your helpdesk with ready-to-use integrations or even build your own to suit your needs. 6 ways to automate Freshdesk. In case you've never used such software before, no worries. In case of a particular update, change, or action in your helpdesk, you can set up a Webhook to automatically push specific information to an application through Freshdesk automations - ticket creation and ticket update rules. (Optional) Edit the table definition to select specific fields and more. Create a Ticket With Custom Fields. SLA Policy Setup 6. Realize value and impact quickly. My experience with FreshDesk lasted 17 hours. Winner: Freshdesk. The KPI widget in the live dashboard allows you to view and monitor the most important call center performance indicators, such as the total missed calls, abandoned calls, incoming and outgoing calls, etc. Select HTTP / Webhook and choose HTTP Requests (Most Popular). Sign up for Freshdesk +1 (866) 832-3090 +1 (866) 832-3090 +91 (44) 6667 8040 +44 (800) 808 5790Freshdesk has different kinds of ticket fields that let you capture various types and levels of information. All features IT Asset Management software. Freshdesk lets you create up to 15 customized dashboards. Design a customized dashboard and pick the Omnichannel KPIs that matter to your team. A free customer support software like Freshdesk enables you to engage in social media interactions on Twitter and Facebook right from a single dashboard. Collaborate within the ticket using Discussion Threads. Organization admins can access all the accounts and users in a single dashboard. g. You can create a folder for all your self-service content and make it accessible for both Freshdesk and Freshchat channels. Admins can stay on top of updates with the help of dynamic dashboards and KPI alerts whenever there is a spike/drop. Search for ticket number 123456 on Freshdesk. These metrics would be made available on the Dashboard, as part of the drop-down with text "Standard". 3. Custom fields for tickets work very well in Freshdesk. Integrations in Freshdesk Extend the functionality of your helpdesk with ready-to-use integrations or even build your own to suit your needs. However, a higher level of personalization can be achieved with Zendesk. In the dropdown, select the fields you wish to add or retain on your Table View. With Freshdesk Analytics, you can regularly monitor. Click Restore Default to restore the default view. An Admin or a Supervisor can m. By deploying Five9 with Freshdesk, help desk. This allows you to identify gaps faster before they turn into critical issues. . Automatically close tickets after a set number of days in Freshdesk. Threads help you to create organized discussions around specific topics or tickets. No credit card required. Freshdesk mobile app on Andriod and iOS both, allows users to use default and custom drop-down fields in Freshdesk as filters to find a specific list of tickets. Click on the ‘Add ticket form’ field, and you can access all the ticket forms created on your Freshdesk account. 이를. Freshdesk is one of the smart-automation help desk support platforms that ensures businesses are providing a good customer experience. Login Freshdesk and explore the product. Select the Freshdesk database. Lite: $15/user/month. 022/minute. The Load analysis graph is one of the graphs available under the Ticket volume trends report; the others are the Ticket received, resolved, unresolved trends graph and the Hour of the day and day of the week graph. The Dashboard is customizable to every teacher's liking and consists of widgets to allow teachers to see various things such as their schedule, notifications from students, or even something simple such as the weather. Take a look at our library of dashboard. Login Freshworks Go to Freshdesk. Hi @Michal PC . Know when customers are frustrated Detect when your customers are ‘rage clicking’ or frustrated. Gives an overview of agents’ performance across different channels. The more points that the agents score, the higher they move up the leaderboard, the more trophies they win and the greater the bragging rights. If you start Freshdesk from the url. Hover over the portal you would like to customize and click on the customize button: Freshdesk provides an out-of-the-box WCAG compliant theme that you can use to improve the accessibility and. Create a New Article: In the Knowledge Base section, click on the "+ New Article" button to start. Switching back to the old Freshdesk will not be possible. Login to your support portal as an Administrator. You can integrate all data from your enterprise systems in a virtual datawarehouse. More about managing your call center. TRUSTED BY 60,000+ BUSINESSES. Fri, 3 Mar, 2023 at 3:09 PM. Freshdesk, the online customer engagement solution from Freshworks, lets you streamline your company's customer support using the customer service software. Once you've finished a particular task, select the checkbox next to it to. Under Portal Layout, customize the header, footer, and overall layouts. The Agent Availablity section in the Live dashboard allows you to: See the list of agents across all statusFollow the steps below to set up your Freshdesk - Freshchat integration: STEP 4: Enter your Freshchat Token ID (You can get your Token ID from Freshchat under Settings > Account Settings > Integration Settings > Visitor widget) STEP 5: If you want to integrate the Freshchat messenger on your support portal, click on the ‘ Chat for your. Freshchat AI-powered bots and live chat across every messaging channel. A comprehensive guide to Freshdesk, for agents. Freshdesk Analytics helps you view, analyze, and share information about your business, identify gaps, and quickly address them. , all billing agents). Reorder the widgets once they are added to the dashboard. If you are using the previous version of Freshdesk , refer to this article instead. Freshdesk dashboards Real-time Freshdesk dashboards that help teams deliver amazing support throughout the day Get started for free Trusted by 1000s of data-driven. Freshcaller’s real-time call center dashboard gives you a 360 view of call metrics, so you can track your call center performance from anywhere and anytime. We have recently refreshed. Freshdesk 대시보드는 헬프데스크 성과 및 핵심성과지표(KPI)에 대한 전체 보기를 기본적으로 제공합니다. More information on customization is available here. With ticket filters, you can:We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. ". pngDashboard and Report APIs. Elite: $59/user/month. You can also take a 21-day free trial to test the product. With Freshdesk, you can create articles for all your customers, or restrict articles for select companies or internal agents. Go to Admin > Team > Groups. Freshdesk constantly monitors every account's activities for suspicious spam activity, like a sudden surge of emails or multiple hits on your portal within a timeframe. Help your team perform better with agent-assist bots and canned responses for common issues. Schemas. Turn on the toggle for Automatic ticket assignment or Omniroute and click the check the box to Allow agents to change their availability for automatic ticket assignment. As an Administrator of your Freshdesk account, you can set up Helpdesk Restriction by following the steps below, Navigate to Admin from the menu. Edit the title of the loaded report. 3. Click on the Admin > Support Operations > Apps. What is Freshdesk? Freshdesk is a customer service software platform that helps businesses manage customer support. This completes the setup. Give your customers VIP treatment by. Displaying plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. The integrated SQL engine makes more than 75 different cloud and on-premises data sources available for valuable insights with, for example, a Microsoft Power BI dashboard or Excel reports. ) Freshdesk Contact Center plans include free incoming call minutes (between 2,000-5,000 minutes/month), all outbound calls start from $0. Login Freshservice Now and. Manage your call center by utilizing the live Freshdesk Contact Center dashboard. Explore features from Freshdesk Mint: Here is how to get started: Head to the dashboard tab and click on the icon next to ‘My dashboard’, then select ‘New Team Dashboard’. Freshdesk offers a scheduling dashboard for users to get a bird's-eye-view of their field team workflows, allowing users to reduce downtime, drag-and-drop appointments, balance workloads, and streamline tasks. No credit card required. Search Login. Click on the Status field. Workflows. Choose the team and click Set up a bot. To modify this rule, you can navigate to Admin > Workflows > Automations > Time triggers > Turn ON the rule 'Automatically close resolved tickets after 48 hours'. From identifying areas of improvement to creating data-driven plans, you can back your support instincts using Analytics. June 2019 June 06, 2019 New Feature. The translation was missing for Team Dashboard widgets. Once you have created multiple ticket forms, you can link them to one or more customer portals. We would like to show you a description here but the site won’t allow us. To create a custom widget that filters by source, you will need to use the Zendesk API to retrieve the data and then display it in the widget. Freshdesk helps you keep track of all the customers reaching out to your helpdesk, letting you create and save them as contacts under the Customers tab. Create a fully customized Freshdesk dashboard for your needs with a Plecto Dashboard, and add value to your Freshdesk data with meaningful visualizations. This is achieved by turning every support ticket into a chance to score points. Yes No Now that you're signed up and ready to use the portal and all its great functions, a good place to start is the Portal Dashboard! The portal contains a variety of. New Widget screen will pop-up. Searching via Freshdesk on your Mobile App & other common actions. Add widgets from the Widget Library. Build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure with IT Asset Management software. Integrations in Freshdesk Extend the functionality of your helpdesk with ready-to-use. But with customizable Team Dashboards, you. Freshdesk Analytics is a comprehensive reporting and analytics tool that allows you to measure and monitor customer service performance. Drag and drop the 'Drop-down' field, enter the multiple choices and choose the desired settings where you could display it to the customer and give. Click Save & Close. Quick guide to customizing layouts in Freshdesk. Is it possible to customize the font style and size within the support articles?Connect customers with your team by scheduling an online meeting through your Freshdesk dashboard. Deliver contextual support Show helpful solutions based on where your customers are on your website. Manage your Aircall account from your Freshdesk dashboard. I always recommend. . Unless you are an experienced IT specialist, Freshdesk's interface, dashboard, and tools will feel easier to learn and use right out of the box than Freshservice. Login Freshworks Go to Freshdesk. Switching back to the old Freshdesk will not be possible. Click on New Agent Status. Additionally, Freshdesk can automatically reassign tickets to agents when someone is taking a break. In the Dashboard tab, click on the hamburger symbol on the top left corner and then click on + New team dashboard. Click "Add widget" to load a pre-saved analytics chart or account list. , all billing agents). Freshdesk has a Discuss option that makes exchanging updates quick and easy. A quick guide to creating a new Team Dashboard: Login to your Freshdesk account as an Admin/Supervisor. Explore features from Freshdesk Mint: enter your Freshservice domain name and we'll help you out! Forgot your support portal name? Don't have an account? Sign up for free. Switching back to the old. Gives an overview of agents’ performance across different channels. Go to Admin Settings > Agent Statuses. 3. Customers submitting tickets are automatically added as contacts. Let’s say you are viewing the tickets split by source in Analytics and the email ticket volume is. Let customers reach you with support tickets by SMS and manage them within your existing Freshdesk dashboard. Fivetran is an ETL alternative that makes it easy to bring data into a central data warehouse. Freshdesk has pricing options for teams of varying shapes and sizes. Visit technical documentation for Freshdesk data connector. To top it off, Freshdesk is known for its transparent and reasonable pricing, 24x7 customer service, and quick time to value. Paste the callback URL into a notepad or text file. Click "Add widget" to load a pre-saved analytics chart or account list. Insight by Combining Freshdesk Data Real Time. This allows you to identify gaps faster before they turn into critical issues. Freshdesk Dashboards let you monitor your helpdesk performance, identify bottlenecks, and get actionable insights at a glance. Freshsales Boost sales and productivity with a unified CRM. Go to Admin > Workflows > Ticket Fields under General Settings. 1. An Admin or a Supervisor can make an agent available / unavailable for ticket assignment using the toggle option. You can add or remove the fields being displayed as part of the requester widget, from under Admin > Support Operations > Customer Fields >Customize Requester Widget option. You can create custom dashboards, compare related metrics, and access your tickets, agents, and customers in real time. These widgets are fixed with options to filter by. Freshchat AI-powered bots and live chat across every messaging. You can create articles and add information which would act as a repository for self-service for your end-users. Freshdesk Delight customers and agents with effortless service and support. Make sure that the correct Slash command token (obtainable when you. Checking recent helpdesk activity. Log into your helpdesk as an Admin. Freshchat AI-powered bots and live chat and across every messaging channel Freshchat. Agents can export tickets, contacts, companies, or granular account data easily, and quickly download it anytime, from a centralized window. By Nicole Replogle · October 10, 2022. With the Multiple Products feature available in Freshdesk, you can create several products, depending on your plan type. Here are a few pointers to keep in mind when making a Freshdesk vs. The free plan available. There are four trophies in Freshdesk, each based on different criteria: Most Valuable Player: Agent with the most overall points for the current month. Sign up for Freshdesk +1 (866) 832-3090 +1 (866) 832-3090 +91 (44) 6667 8040 +44 (800) 808 5790 +61 2 8188 4692. Modernize how employees engage with HR, facilities, finance, and other business teams. This report can be accessed from the sidebar by going to Reports → An. Zendesk once again wins the award for best automating and integrations, with over 700 native integrations, considerably. To read about this feature on Freshdesk Mint, refer to this article insteadFreshdesk Delight customers and agents with effortless service and support Freshdesk. Open up the Layout and Pages tab. No SMS and Instagram integration. Guía de activación - 2. In the Free plan you can add up to 10 agents. Real-time dashboard Get a visual summary of your team performance in real time. You shouldn't have to check your Freshdesk dashboard constantly—but you also don't want to miss any new messages or customer requests. Setting up multiple languages in Freshdesk (for the support portal and the help widget) Customizing Freshdesk URL - Checks, impacts, and reconfigurations post change. Freshdesk. Under "Involves any of the events", choose Ticket is Linked. Freshdesk Analytics has an extensive list of general helpdesk metrics as default, and custom metrics are here to create a much more curated experience for your organization. Set up automation rules with Custom Objects to perform ticket. Poor dashboard (Note: Freshdesk Analytics is in the beta version. Modified on: Thu, 23 Dec, 2021 at 3:46 PM. Working with the Ticket List View. When you add a to-do inside a ticket that you are working on, this to- do list is available on the dashboard as well. Appearance customization of the widget is available for accounts from the. With tickets being sorted on the factors of priority, date, and importance you can easily organize your requirements. * * Your data is in the GoodData app, and you are ready to go. 4. To access it, click on the Profile picture in the upper-right corner after logging into the helpdesk as an agent, and then click Go to Customer portal. You can set thresholds to metrics for breach alerts, pull curated help desk reports, share and export the data in a format of your choice—CSV, PDF, or API—and control your team’s access to the Freshdesk dashboard. Fivetran Dashboard. Pro: $39/user/month. For example: “_0-1” 4. Create new support tickets on Freshdesk when new SMS are received on FireText number. There are four trophies in Freshdesk, that are offered to the agents with the highest number of points in the Leaderboard, each based on different criteria: Most Valuable Player: Agent with the most overall points for the current month. Our Products; Freshdesk; Freshservice;Call Center Dashboard. To access the Organization Dashboard: Click on the Freshworks Switcher icon at the bottom of the left-pane. When this happens. Themes Overall, Freshdesk offers more out-of-the-box reporting options, while Zendesk requires more customization. In order to create a new source, Go to Admin -> Workflows -> Ticket Fields. Enter your search term here. Freshdesk allows you to respond to tickets faster. 1 reply. If you are wanting to get a report on the tickets raised by specific companies, you can make use of the Reports and export the same from inside Freshdesk. All must-have features supported but not innovative, compared with other alternatives. If there’s a spike in the number enquiries- either calls, chats or. Make data-driven decisions using insights you can derive from detailed reports generated by Freshdesk. Details on the total number of calls, chat, and tickets that agent has worked on. Drag the fields up or down, to rearrange the fields or order them. You can also move the newly created. All your data and. Open up the Stylesheet tab. To read about this feature on Freshdesk Mint, refer to this article instead Unlock exceptional customer service with an easy-to-use omnichannel software. Click here for a step-by-step guide on opening the widget when your customers click on a button or a link. The dashboard can also include data about high-priority tickets and the source channel (email, Facebook, Twitter, etc. The dashboard laid out for Freshdesk is relatively simple. This feature is not available on the old Freshdesk. We have recently refreshed our branding across our offerings and changed the names of our pricing plans. Using filters, you can see which agent/group regularly violates the SLA. Additionally, Freshdesk lets…. Click on any of the widgets to get a detailed view of the ticket list. Create & manage Slack threads within Freshsuccess to collaborate and delight customers. Get started for free Request Demo. The default dashboard in Freshdesk offers an overall view of the entire helpdesk’s performance and KPIs. These widgets are fixed with options to filter by Group and Product and it cannot be customized. Here you can see the list of default and custom statuses available. Freshservice Modern and intuitive IT and business team management Freshservice. Guía de activación - 1. . Click on the dashboard menu icon to access the knowledge base dashboard available under the list of default dashboards. To create a custom dashboard, go to "Dashboard". Now you can notify all team members in a group on chat assignment to that group. Similarly, if you want to remove the report from the report dashboard, click on the ‘three dots’ icon and select “Remove Widget” A deleted agent is not permanently removed from your Freshdesk account. To help integrate voice into your help desk dashboard, Freshdesk last year integrated with Five9, which is a cloud call center software provider. From AI-powered conversations and no-code bots to efficient ticket management, the Suite. Gubson wrote: Yes, it is possible to create a custom widget for your dashboard that allows filtering by sources such as email. Here you can see the list of default and custom statuses available. Note that only Account/User Exploration charts are. What are business hours and calendar hours?The Freshdesk iOS app has a scorecard widget that displays important information about everyday tickets in your Today view. The. Find the guide to use Analytics here. All your data. Unless you are an experienced IT specialist, Freshdesk's interface, dashboard, and tools will feel easier to learn and use right out of the box than Freshservice. If you have signed up before Aug 9, 2021, please click Previous. Freshsales Boost sales and productivity with a unified CRM Freshsales. png The Freshdesk. Zendesk is more unified, where Freshworks is more a la carte. The 'To-dos' you add will show up on the Dashboard similar to how the To-dos you add on Tickets show up: Associating one contact with multiple companies (available on the Estate and. Enter your credentials and re-authenticate your account. Proactively reach out to them and offer help. They can be any stakeholder who can assist full-time agents with ticket-related information, updates, opinions, or approvals to resolve a customer issue. Even less tech-savvy users can easily set everything up and start writing…. Getting started with Freshchat. A pop-up window appears from the right. An unresolved ticket is a ticket with any status other than Resolved or Closed. Zendesk is more unified, where Freshworks is more a la carte. Freshdesk's AI is general, Zendesk's. You can sort your agents based on various metrics like their SLA compliance or the number of private notes they add and find out the best and worst-performing agents. I was looking for an help desk software on a budget for a non-profit project. Click Open and select Add to a team. The mobile version of Freshdesk allows you to have complete pliability to work on tickets effortlessly - from creating tickets, attaching canned responses and solution articles to your replies; adding notes, to skimming through filtered ticket views, all in a few clicks. Freshdesk pricing plans range from $15 per user per month to $99 per user per month, and it also offers a free plan. With Freshdesk, you can maintain a to-do list right within the helpdesk. Start Free Trial. A parent ticket can be created in two ways: 1. You will be able to view the widget library on the right panel. 1. Delight customers and agents with effortless service and support Freshdesk. By embedding dashboards inside your application, you can visualize the story behind your data and make effective. Freshdesk Dashboard. Logging in and out of the iOS app. In the dropdown, select the fields you wish to add or retain on. You can view this data for all the queues/teams in your account or select a specific queue. 2. Modified on: Wed, Oct 25, 2023 at 3:53 PM. The current dashboard offers fundamental features only). For example, if you have a website or dashboard where your users log in and would like to use the same to access Freshdesk, you could make use of Single Sign-On. 2. Viewing the callers in queue. You can stop an existing announcement and post a new one instead.